Privacy Policy

You give us: your name, email address, shipping and billing address, and phone number if you provide one. If you create an account, your login credentials. If you contact us, whatever is in that message.

Automatically: IP address, browser and device type, pages viewed, and how you arrived at the site. This comes from cookies and similar technologies — see our Cookie Policy.

We never see your full card number. Payments run through Shopify and its payment processors. We receive only a confirmation and the last four digits.

To process and ship orders, handle returns, answer support requests, maintain your account and saved cart, prevent fraud, send marketing you asked for, credit affiliate referrals, and understand which pages and products people respond to.

We share only what each provider needs to do its job:

Shopify — store, checkout, and payments.
Fulfillment & shipping partners — receive your name and shipping address to pack and deliver your order.
Klaviyo — email and text marketing; receives your name, email, and phone if you opted in.
Supabase — account and saved-cart storage.
Vercel — website hosting.
UpPromote — affiliate tracking and commissions.

We may also disclose information if legally required, or in connection with a sale or merger of the business. Beyond that, we do not sell or rent your personal information, and we do not share it with third parties for their own marketing.

If you provide your mobile number and opt in, we send text messages through our messaging provider (Klaviyo). These include promotional messages — product launches, drops, special offers, and cart reminders — and transactional messages such as order and shipping updates. Message frequency varies. Message and data rates may apply. Consent to receive texts is not a condition of any purchase.

Mobile numbers collected for text marketing get specific protection: we do not sell them, and we do not share them with third parties or affiliates for their marketing purposes. They are used to send you the messages you opted in to, and shared only with the messaging provider that delivers them.

Reply STOP to any message to stop receiving them, or HELP for help. You can also review our Terms of Service.

Unsubscribe from email using the link at the bottom of any message. Stop texts by replying STOP. You can also email support@onemissioncollection.com and ask us to remove you from everything.

Opting out of marketing does not stop transactional messages about orders you have placed.

Wherever you live, you can ask us to show you the personal information we hold about you, correct it if it is wrong, or delete it. Email support@onemissioncollection.com and we will respond within 30 days. We may need to verify your identity first.

California residents have rights under the CCPA/CPRA to know, delete, correct, and opt out of sale or sharing — we do not sell or share personal information as those terms are defined — and not to be discriminated against for exercising those rights.

EU/UK residents additionally have rights to data portability, to restrict or object to processing, and to lodge a complaint with your local supervisory authority.

Note that we may need to keep certain records, such as completed order history, to meet tax and accounting obligations even after a deletion request.

Order records are kept as long as tax and accounting rules require, generally seven years. Marketing contacts are kept until you unsubscribe or ask for deletion. Account data is kept until you close your account.

The site runs over encrypted connections, payment data is handled by PCI compliant processors, and access to customer information is limited to people who need it. No system is perfectly secure, and we cannot guarantee absolute security, but we will notify affected customers promptly if a breach involving personal information occurs.

This site is not directed to children under 13, and we do not knowingly collect their personal information. If you believe a child has given us information, email us and we will delete it.

We operate in the United States and our providers may process data here and elsewhere. If you order from outside the U.S., you understand your information will be transferred to and processed in the United States.

We will update this policy as the business changes and revise the date at the top. Material changes will be communicated by email or a notice on the site.